4 min read
How to add live chat to your website (step by step)
Add live chat to any website in five minutes: paste one script tag before </head>, then set up greetings, hours and your team. Includes WordPress and Shopify.
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Guides for warmer customer conversations
How-tos, templates and checklists on live chat, help centers and AI in customer service – from the team behind asktrix.
4 min read
Live chat greeting messages: 25 templates that get replies
Copy-ready live chat greeting messages for shops, SaaS, agencies and after hours – plus where each text goes in the widget and how to keep it short and human.
6 min read
Live chat best practices for online shops: 12 tips that work
Live chat best practices for e-commerce: where to show the chat, what to say, how to handle orders, returns and after-hours – 12 tips for small online shops.
7 min read
Away and offline messages: 30 examples for chat and email
30 copy-ready away and offline message examples for live chat and email: after hours, weekends, holidays, busy times – plus how to set up after-hours support.
6 min read
Chatbot vs. live chat: when should AI hand over to a human?
Chatbot vs. live chat isn't either-or. Learn which questions an AI chatbot should answer, when it must hand over to a human, and how to set up a clean handover.
6 min read
How much does an AI chatbot for customer service cost?
What an AI chatbot for customer service really costs: per-resolution fees vs. your own API key, a token cost example with checked prices and a simple formula.
8 min read
50 saved replies for customer service (copy & paste)
50 saved replies and canned responses for customer service: greetings, orders, returns, billing, tech, complaints and closing – plus how to keep them human.
6 min read
First response time in customer service: how to measure and improve it
First response time explained: how to measure it correctly (median, business hours, human vs. AI), how to set a realistic target and 10 ways to reply faster.
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