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An Intercom alternative without a fee per AI answer

Intercom charges per seat and $0.99 per outcome of its AI agent Fin. asktrix charges one flat price per workspace, and its AI agent Trix runs on your own API key – so a busy month costs you AI tokens, not resolution fees.

Start for free See pricing

At a glance

asktrix and Intercom compared

Facts as published by each vendor, as of 6 November 2026.

asktrix and Intercom compared
asktrixIntercom
Free plan$0 forever: 2 team members, live chat, 30 days historyNo free plan; 14-day free trial
Pricing modelStart $19.99 · Team $44.99 (up to 6 seats) · Business on request – flat per workspace, plus VATPer seat: Essential $19 (new-customer price, normally $29), Advanced $85, Expert $132 per seat/month
AI agentTrix from Start, on your own API key – you pay your AI provider directly, no markupFin: $0.99 per outcome
AI help for agents in the inboxFrom Start, on your AI key (reply suggestions, rephrasing, summaries, translation)Copilot: $29 per agent/month (annual) or $35 (monthly)
Email in the same inboxStart plan and upSupport email on all plans
Help centerStart plan and upPublic help center from Essential
Startup discountNot includedUp to 93% off + 1 year of Fin free

Intercom facts as listed on Intercom's pricing page, checked on 6 November 2026; asktrix facts from our pricing page. Prices change – check the vendor's page before you decide. Intercom and other product names are trademarks of their respective owners; asktrix is not affiliated with them.

The math

What 6 agents with AI cost

asktrix Team: $44.99/month plus VAT for up to 6 seats, with Trix, learning notes and quiet hours included. On top: what your AI provider charges for the tokens – at their list price, without markup.

Intercom Essential: 6 × $19 = $114/month at the current new-customer seat price, plus $0.99 for every Fin outcome. 500 outcomes a month add $495.

AI token costs depend on your provider, model and conversation length, so we don't put a number on them. You can see them in your provider's usage dashboard, and you can switch to a cheaper model at any time.

Fair to say

When Intercom may fit you better

You need a full enterprise help desk. Intercom's Advanced and Expert plans go far beyond live chat and are built for large support organisations.

You want Fin on top of another help desk. Intercom sells Fin on its own for other help desks, with a minimum monthly commitment.

You qualify for the startup program. Intercom lists up to 93% off plus a year of Fin for free.

Switching

Moving from Intercom to asktrix

Plan for an afternoon. You can run both side by side on a test page until you are happy.

  1. Create a free workspace

    Sign up and invite your team. Start and Team can be tried free for 14 days.

  2. Bring your contacts

    If you can export your contacts from Intercom as a CSV file, import them under Contacts → Import from CSV (up to 10,000 rows per file; existing contacts are matched by email).

  3. Set up your help center

    Recreate your most-asked answers as help center articles (Start plan and up) – they are also what Trix answers from.

  4. Connect your AI key and test Trix

    Add your key from Anthropic, OpenAI or another provider and check the answers in the playground before Trix talks to visitors.

  5. Swap the snippet

    Copy the snippet from Settings → Channels → Installation, replace the Intercom code on your website and remove the old one.

FAQ

Questions and answers

Anything else? Write to us – we’re happy to answer.

support@asktrix.org
01

Is asktrix cheaper than Intercom?

For small teams, usually yes: asktrix Team is $44.99/month plus VAT for up to 6 seats, while Intercom Essential is listed at $19 per seat/month for new customers, plus $0.99 per Fin outcome (as of 6 November 2026). With asktrix you also pay your AI provider for tokens.

02

How is Trix billed compared with Fin?

Trix runs on your own API key, so your AI provider bills the tokens directly and asktrix adds nothing. Fin is billed by Intercom per outcome.

03

Can I take my contacts with me?

Yes, as a CSV file under Contacts → Import from CSV (up to 10,000 rows per file). Past conversations are not imported, so keep an export from Intercom if you need them.

04

Does asktrix have a mobile app?

asktrix is an installable web app with push notifications on every plan – no app store needed.

Keep exploring

Start together

Compare it on your own site

Create a free asktrix workspace, try Start or Team free for 14 days and run it on a test page first.

Start for free See pricing