Skip to content
asktrix
Get started

Live chat widget

Live chat software for your website

The asktrix chat widget puts a friendly “Ask us” on every page. Visitors write when they have a question, your team answers from one inbox – and Trix can step in when nobody is around.

Start for free See pricing

What visitors get

A chat that feels like part of your website

The widget follows your brand instead of looking like a third-party add-on.

  • Your colours and look

    Pick a brand colour, light, dark or automatic mode, a background pattern and the side of the screen. Single colours can be fine-tuned.

  • Eight languages

    English, German, French, Spanish, Italian, Portuguese, Dutch and Polish – picked automatically from the visitor's browser, or fixed by you.

  • Your words

    Header text, welcome message and every other text in the widget can be changed per language.

  • Files and voice messages

    Visitors can attach files and, if you allow it, record voice messages.

  • Answers before they ask

    Show help center articles right in the widget, or switch it to help-center-only mode.

  • Ratings

    Ask for a rating once a conversation is resolved and see how your team is doing.

What your team gets

See who is there and what they are about to ask

Every chat lands in the shared inbox next to your emails. Live visitors show who is on your site right now and which page they are on.

With the live typing preview your team sees a visitor's draft before they hit send – so the answer is often ready the moment the question arrives.

  • Live visitors with current page (Start plan and up)
  • Live typing preview and read receipts (both can be turned off)
  • LiveLens: see the visitor's page live and point at things (Team plan)

Installation

One script tag, every website

Copy the snippet with your workspace ID from Settings → Channels → Installation and paste it before </head>. It works with WordPress, Shopify, Webflow, Next.js, React and plain HTML. Ready-made guides: WordPress and Shopify.

index.html
<script async src="https://asktrix.org/widget.js"
        data-workspace="YOUR_WORKSPACE_ID"></script>

Control

Show the chat where and when it makes sense

  • Hide when everyone is away

    The widget only shows when at least one teammate is online – or stays visible and lets visitors leave a message.

  • Pages and devices

    Hide the widget on mobile if you prefer. On the Team plan, allow or block it on specific pages.

  • Spam and abuse limits

    On the Team plan, limits per IP address, allowed domains and blocking by country, language or IP keep the inbox clean.

FAQ

Questions and answers

Anything else? Write to us – we’re happy to answer.

support@asktrix.org
01

Is the live chat free?

Yes. The Free plan includes the shared inbox for chat, the chat widget and contacts for up to two team members, free forever. It shows “Powered by asktrix”.

02

Do I need a developer to install it?

No. You paste one script tag into your site's header. For WordPress and Shopify there are step-by-step guides; most people are done in a few minutes.

03

Can visitors chat in their own language?

The widget itself comes in eight languages and picks the visitor's browser language automatically. With an AI provider connected, live translation in the inbox helps your team reply in other languages.

04

What happens when nobody is online?

You choose: hide the widget when everyone is away, or keep it visible so visitors can leave a message and get your answer later. Trix can also answer from your knowledge around the clock (Start plan and up).

05

Can I pass customer data to the chat?

Yes. The JavaScript API sets name and email (identify), custom data, labels and events, and can open or hide the widget from your own code (Start plan and up).

Keep exploring

Start together

Put live chat on your website today

Create a free workspace, copy the snippet and answer your first visitor in minutes.

Start for free See pricing