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Shopify integration

Add live chat to your Shopify store

Shoppers ask about sizes, delivery and returns right before they buy. With asktrix on your Shopify store, they get an answer while they are still on the product page – from your team or from Trix.

Start for free See pricing

Step by step

Install the chat widget on Shopify

You need access to your Shopify admin and a free asktrix workspace.

  1. Copy your snippet

    In asktrix, open Settings → Channels → Installation and copy the snippet with your workspace ID.

    Install the chat widget on Shopify
    <script async src="https://asktrix.org/widget.js"
        data-workspace="YOUR_WORKSPACE_ID"></script>

  2. Open the theme code

    In Shopify go to Online Store → Themes, open the … menu of your live theme and choose Edit code.

  3. Paste the code into theme.liquid

    Open layout/theme.liquid and paste the snippet right before </head>.

  4. Save and check your store

    Save the file and open your store. The chat button appears on every page.

Good to know

Theme changes and duplicates

The snippet lives in your current theme. If you switch to or publish a different theme, paste it into that theme's theme.liquid as well.

Shopify lets you duplicate a theme before editing it – a good idea if you want to test changes before they go live.

For your shop

What helps online stores most

  • Trix for the repeat questions

    Delivery times, returns, sizes: Trix answers from your help articles around the clock (Start plan and up).

  • Chat and email together

    Order questions by email land in the same inbox as your chats (Start plan and up).

  • Know your customers

    Pass name, email and order data with the JavaScript API and see them next to the chat.

FAQ

Questions and answers

Anything else? Write to us – we’re happy to answer.

support@asktrix.org
01

Is there a Shopify app?

No app is needed. You paste one script tag into your theme, and the widget runs on every page of your store.

02

Does the widget slow down my store?

The script loads with async, so it does not block your pages from rendering.

03

Can I show order details in the chat?

You can pass data such as name, email, labels and custom fields with the JavaScript API (identify, setData, addLabels). Your team then sees it next to the conversation (Start plan and up).

04

Which plan fits a Shopify store?

Start ($19.99 per month) adds email, the help center and Trix for two team members. Team ($44.99) adds campaigns, analytics and up to six members. See pricing.

Keep exploring

Start together

Answer shoppers before they leave

Create a free workspace, add the snippet to theme.liquid and see your first chat today.

Start for free Live chat for e-commerce