Skip to content
asktrix
Get started

AI agent Trix

An AI agent for your live chat – on your own API key

Trix answers visitors around the clock from the knowledge you approve, and hands the conversation to a human when it should. It runs on your own key from Anthropic, OpenAI or another provider, so you pay the AI provider directly – we add nothing on top.

Start for free See pricing

Bring your own key

Your AI provider, your bill, no AI credits

asktrix does not resell AI. You connect your own API key and Trix uses it. Usage is billed by your provider at their prices, without a markup from us – and you can switch providers whenever you like.

Keys are stored encrypted (AES-256-GCM) and are never shown again after saving.

  • Anthropic, OpenAI, OpenRouter, Gemini, Mistral, Groq, DeepSeek and more
  • Any OpenAI-compatible endpoint, for example a LiteLLM proxy
  • Business plan: several keys with automatic failover

Knowledge

Trix only knows what you give it

Choose the sources. Every answer shows where it came from, so your team can check it.

  • Help center articles

    Your published articles are the core knowledge – included from the Start plan.

  • Web pages

    Add your website and up to 30 pages on the same domain are read as knowledge (Team plan).

  • Files

    PDF, TXT, Markdown, CSV and HTML files as extra knowledge (Team plan). Only upload what visitors may see.

  • Short answers

    Precise answers to frequent questions like prices or opening hours (Team plan).

Handover

Knows when a human should take over

When a visitor asks for a person, or when Trix finds no confident answer in your knowledge, it hands the conversation to your team – with a summary, so nobody has to ask again.

  • Handover on request and when unsure
  • Three answer styles: close to your sources, balanced, or more conversational
  • Test every change in the playground, with sources and confidence

Learning

Gets better with your team

  • Learning notes

    After a handover, Trix notes what your team answered. Approve the note and Trix knows the answer next time (Team plan).

  • Quiet hours

    Outside working hours Trix answers on its own and hands open conversations over to your team in the morning (Team plan).

  • Help in the inbox

    With your provider connected, your team also gets reply suggestions, rephrasing, summaries and live translation – from the Start plan.

FAQ

Questions and answers

Anything else? Write to us – we’re happy to answer.

support@asktrix.org
01

Which plans include Trix?

Trix is included from the Start plan ($19.99 per month) with help center articles as knowledge. The Team plan adds web pages, files, short answers, learning notes and quiet hours. See pricing.

02

What does the AI cost?

You pay your AI provider directly for the tokens Trix uses. asktrix sells no AI credits and adds no markup.

03

Does Trix make things up?

Trix answers from the sources you approve and shows them with every answer. If it finds no confident answer, it can hand over to your team instead of guessing. You can test this in the playground before switching it on.

04

Can I use Trix without a help center?

On the Start plan the help center is the knowledge source. On Team you can also use web pages, files and short answers.

05

What data goes to the AI provider?

Only the text needed to answer the current conversation, sent to the provider and key you connected. Conversations themselves stay in your asktrix workspace.

Keep exploring

Start together

Let Trix take the first answer

Start free, add your help articles, connect your AI key and test the answers in the playground.

Start for free See pricing