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WordPress integration

Add live chat to WordPress

asktrix works on any WordPress site – blogs, company sites and WooCommerce shops. You paste one script tag into the header of your theme, or use a header-code plugin. There is no asktrix plugin to install or update.

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Step by step

Install the chat widget on WordPress

You need admin access to WordPress and a free asktrix workspace.

  1. Copy your snippet

    In asktrix, open Settings → Channels → Installation and copy the snippet. It already contains your workspace ID.

    Install the chat widget on WordPress
    <script async src="https://asktrix.org/widget.js"
        data-workspace="YOUR_WORKSPACE_ID"></script>

  2. Open the header of your theme

    In WordPress go to Appearance → Theme File Editor, or use a plugin for header code such as “WPCode” if you prefer not to edit theme files.

  3. Paste the code before </head>

    Paste the snippet into the header (header.php, right before </head>) or into the plugin's header field.

  4. Save, clear the cache, check

    Save, clear your caching plugin if you use one, and open your website. The chat button appears in the bottom right corner.

Good to know

Theme updates, WooCommerce and caching

If you edit header.php directly, a theme update can overwrite your change. A child theme or a header-code plugin keeps the snippet in place across updates.

WooCommerce runs on WordPress, so the same steps apply to your shop. Paste the code into header.php before </head> or via a code snippet plugin, then clear the shop cache.

The script loads with async, so it does not block your page from rendering.

After the install

Make it yours

  • Colours and texts

    Set your brand colour, header text and welcome message under Settings → Chat widget.

  • Invite your team

    Invite colleagues by link and answer together from the shared inbox.

  • Switch on Trix

    Connect your AI key and let Trix answer from your help articles (Start plan and up).

FAQ

Questions and answers

Anything else? Write to us – we’re happy to answer.

support@asktrix.org
01

Is there a WordPress plugin?

No plugin is needed. The widget is one script tag, so there is nothing extra to install or update in WordPress.

02

Does it work with WooCommerce?

Yes. WooCommerce runs on WordPress, so you add the same snippet to the theme header or via a code snippet plugin.

03

The widget does not show up – what now?

Clear your caching plugin and your browser cache, and check that the snippet sits inside <head> on every page. If you hide the widget when everyone is away, set yourself to online.

04

Can I pass logged-in WordPress users to the chat?

Yes, with the JavaScript API: call asktrix.identify() with name and email in your theme (Start plan and up).

Keep exploring

Start together

Your WordPress site, with live chat

Create a free workspace, copy the snippet and paste it into your header.

Start for free Live chat features